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minjunyang88 avatar minjunyang88 commented on June 12, 2024 1

@kpsf looks like the body_html can be found if you request in the fields param on replies and message endpoints like this: https://zzz-minjunyang.desk.com/api/v2/cases/1163/replies?fields=body_html,body_text,body

But doesn't look like it's available on the interactions endpoint. So 3 options:
1- Check our code and see if we can leverage the link above. If so, what's the effort? And would it impact the tool performance?
2- Check with Dev and see if we can ask them to add this field in the interactions endpoint. If so, what's the effort and timeline?
3- If both option 1 and 2 are high, we can move this item to phase 3 since it's low priority.

let me know if it makes sense. Thanks for looking into it!

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kpsf avatar kpsf commented on June 12, 2024 1

Filing a Jira ticket. In the meantime, I'll look into the LOE for #1.

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kpsf avatar kpsf commented on June 12, 2024 1

https://jira.desk.technology/browse/API-499

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kpsf avatar kpsf commented on June 12, 2024

@minjunyang88 The HTML body of an email isn't found anywhere in the API (as far as I know). I don't think this is possible without getting dev to add it into the api/v2/interactions endpoint

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kpsf avatar kpsf commented on June 12, 2024

Ticket has been released and I tested it out. We have to specify fields like this:

https://kprodehl.desk.com/api/v2/interactions?fields=body,body_html,body_text

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