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foens avatar foens commented on August 10, 2024

You can look into the raw email source and see if you can spot a problem, or you could paste the relevant header section here for us to inspect. We need more context in this case, since it seems to parse a wrong header.

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saxx avatar saxx commented on August 10, 2024

Thanks a lot for your reply - sorry I haven't figured that out myself.

It will take me a few days to add the necessary error-catching logic to our product, but I will get back to you as soon as I can.

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saxx avatar saxx commented on August 10, 2024

It took me a while until I realized that the problem only happens on a certain client installation of our product. Unfortunately one where I don't have access to the mail inbox or the raw mail.

I implemented a much better error routine to get more details about the mails in question. Unfortunately it will take a few months until the client will update to this new, improved version. So for now there's nothing I can do to deliver more information.

I will close that issue for now and will open a new one as soon as I have more details - sorry for the inconvenience.

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foens avatar foens commented on August 10, 2024

Fair enough. Thanks for looking into the issue 👍

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