Comments (4)
linear
commented on June 15, 2024
PR-980 Chatwoot goes to standby
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pranavrajs
commented on June 15, 2024
@softshape I'm not sure if I understand the behavior properly. Would you be able to share a screencast if possible? Also, please share the additional information below.
1/ Are you running the app in production. If so, please specify the version, environment.
2/ Are there any errors in the browsers? Please share if there is any.
3/ Are there any errors in the server when you load the widget? Please share if there is any.
4/ Have you configured business hours? If not, the online status would be shown based on the user status.
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softshape
commented on June 15, 2024
I suppose there is something user status related. Will try to enable business hours then, thanks for the tip!
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softshape
commented on June 15, 2024
As result, it helped but still sometimes Chatwoot loses connection to webpage widget. It won't receive messages from Chatwoot until the webpage is refreshed. This is a different bug, though. So far the only way to fix it is to restart Chatwoot.
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Related Issues (20)
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