"error: cannot decrypt" on iOS about mobile HOT 3 OPEN

Hi @kryten87,

Thank you for this report.

1. Do you see [error: cannot decrypt] on all your vault items in the iOS client, or only on vault items within an organization?
2. Do you see the names of organizational collections, or do they also display [error: cannot decrypt]?

Thank you in advance,

from mobile.

Thanks @kryten87 for raising this issue. I'm having the same problem.

@SergeantConfused For me it's happening for items in organisation and names for organisational collection also display error.

from mobile.

Hi @kryten87, thanks for bringing this up. I'm having exactly the same problem. Bitwarden works as it should on all the other platforms I'm using: Android and Windows 11. But on IOS 17.4.1 I can only read the names of folders and types.
Every other entry; which is not an entry of my private vault, but part of the organization like the name of favourites, collections and every single password is [error: cannot decrypt].

I have tried the following:

• uninstalled - reinstalled the app on IOS
• changed my master password
• changed the encryption settings

But the problem hasn't changed in any way.

I also tried Bitwarden support, but apparently my description of the situation was not precise enough.

So any help or advice would be greatly appreciated.

from mobile.