[Bug] Varia Child Themes: Default Colors Unset about themes HOT 35 OPEN

zen-7787369

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Here is another report but the user is using a different theme. 7787369-zen

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Support References

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• 7787369-zen
• 7789076-zen
• 7788731-zen
• 7789408-zen
• 7789361-zen
• 7788132-zen
• 7789127-zen
• 7788699-zen
• 7788564-zen
• 7788981-zen
• 7790898-zen
• 7791045-zen
• 7791200-zen
• 7792036-zen
• 7787186-zen
• 7794270-zen
• 7793052-zen
• 7797188-zen
• 7797835-zen
• 7798612-zen
• 7799199-zen
• 7798971-zen
• 7799301-zen
• 7799967-zen
• 7793269-zen
• 7793629-zen
• 7798620-zen
• 7821270-zen
• https://wordpress.com/forums/topic/shawburn-theme-menus-suddenly-invisible-unless-clicked
• https://wordpress.com/forums/topic/why-are-my-menu-items-hidden
• https://wordpress.com/forums/topic/barnsbury-theme-default-green-header-not-showing
• https://wordpress.com/forums/topic/text-formatting-across-website-lost
• 7791006-zen

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7789076-zen

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This is a Varia problem, not just Shawburn. Reported with Hever here - 7788731-zen

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7789408-zen - Morden. Definitely a Varia problem.

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7789361-zen

This deffo needs to be top priority for theme backlog

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7788132-zen
7789127-zen
7788699-zen
7788564-zen

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7788981-zen same issue with hover theme

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7790898-zen

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7791045-zen

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Some users in those tickets are reporting more than just colour losses:

Not only have the colors changed, I have lost everything I had laid out, colors, fonts, menus... there is nothing left and I want them to restore it just as it was 3 days ago.

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7791200-zen

Was able to restore their colors using the default, looks to be working as expected again here.

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7791496 - zen

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7792036-zen

restored default on this one also

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7787186-zen

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7793202 - zen

Hever theme child theme of the Varia themes.

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7794270-zd-a8c - using Stow theme

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7793052-zen Hever theme

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7797188-zen Barnsbury theme - child of Varia

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7797078 - Barnsbury (Free) Theme

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7796313 - Shawburn (Free) Theme

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7797835-zen - Shawburn Theme

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7798612-zd (Shawnburn theme) It's a pretty bad bug "This is really concerning and Im literally getting yelled at about this...about how this can happen"

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Encountered in:

• 7799199-zd-a8c
• 7798971-zd-a8c

Both are using Shawburn theme.

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Another one with Shawburn: 7799301-zd-a8c

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7799967-zd-a8c - two sites affected, using Shawburn

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7793269-zen Stow theme

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7798860 - Exford (Free)

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7793629-zen

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📌 REPRODUCTION RESULTS

• Tested on Simple – Replicated
• Tested on Atomic – Replicated

📌 FINDINGS/SCREENSHOTS/VIDEO
This has occurred across various Varia Child themes including, but not limited to:

• Barnsbury
• Exford
• Hever
• Morden
• Shawburn
• Stow
• Stratford

The provided workaround works consistently, as does setting any new color in the customizer.

📌 ACTIONS

• Triaged
• Renamed for clarity

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7798620-zd-a8c

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7821270-zen - user cancelled their subscription because of this bug

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Several reports in the forums too - here's a couple, all with Varia child themes:

• https://wordpress.com/forums/topic/shawburn-theme-menus-suddenly-invisible-unless-clicked/
• https://wordpress.com/forums/topic/why-are-my-menu-items-hidden/
• https://wordpress.com/forums/topic/barnsbury-theme-default-green-header-not-showing/
• https://wordpress.com/forums/topic/text-formatting-across-website-lost/

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7791006-zen, reported here. HC helped them to set it to default but now it changes the fonts and the banner photo becomes blurry. I'm trying to replicate it but no luck.

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