Comments (2)
efh365
commented on August 15, 2024
Hi. The logic to upload the transcript to S3 is in the agentAssist.html file in the function writeTranscriptToS3(). At the end of the call the transcript is written to S3 as the contact attributes are being updated. Are you testing using the UX provided in this solution? If so, do you see any errors in the console when the call has ended?
from ai-powered-speech-analytics-for-amazon-connect.
qt1211
commented on August 15, 2024
Oh, thanks. I found the issue. I changed the languageCode to en-AU for Australian accent, the Transcribe service does support en-AU but apparently the Comprehend does not. That's why I could see all transcripts but none are saved. To work around, I have added "en-AU" to fromLanguageDict.
Thanks for your help :)
from ai-powered-speech-analytics-for-amazon-connect.
Related Issues (20)
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