Comments (7)
geotraveler
commented on September 27, 2024
Here is the main error message:
agora-communication-client.js:45 Uncaught TypeError: window.AGORA_UTILS.agoraJoinChannel is not a function at agora-communication-client.js:45:24 at callback (AgoraRTCSDK-3.6.11.js:14:63511) at AgoraRTCSDK-3.6.11.js:2:36697 at t.init (AgoraRTCSDK-3.6.11.js:14:63772) at Object.initClientAndJoinChannel (agora-communication-client.js:43:15) at (index):1339:39
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geotraveler
commented on September 27, 2024
Great to meet you @EkaanshArora! We're currently at work stoppage because the plugin is no longer working and throwing the error I shared above. Please advise as soon as you can.
Thanks
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EkaanshArora
commented on September 27, 2024
We're sorry about the issue you are facing - can you please open a support ticket at https://agora-ticket.agora.io/?
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geotraveler
commented on September 27, 2024
Hej Ekaansh,
I have created the support ticket.
Please advise.
Thanks,
Lola
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On Thu, Oct 13, 2022 at 5:10 PM Ekaansh Arora ***@***.***> wrote:
We're sorry about the issue you are facing - can you please open a support
ticket at https://agora-ticket.agora.io/?
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geotraveler
commented on September 27, 2024
@EkaanshArora - As I mentioned, I've created the support ticket. Please, this is critical work stoppage for us. We have a livestream coming up very soon with registered viewers.
And our entire site is broken because it's dependent on the Agora Wordpress Plugin.
Please advise
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EkaanshArora
commented on September 27, 2024
I'm sorry you're facing this issue still. I tried installing the latest version of the plugin to a fresh new wordpress project and it works fine for me, I wasn't able to reproduce the bug you've described. I'd suggest trying an earlier version or doing a fresh install to see if that fixes the issue.
If you're still facing issues please share your support ticket number at [email protected] I will try and escalate.
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geotraveler
commented on September 27, 2024
Please escalate it - CUS-27482
<http://agora-ticket.agora.io/issue/81719c241b8d438a8b7811a0384f3c42>
I have shared the error we're getting in the browser. I have also shared
the admin login so you can troubleshoot.
I've tried installing earlier versions and it didn't fix the issue. Are
there any known plugin conflicts?
Thanks,
Lola
*Your friends @ Local Purse*
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Find us: www.localpurse.com
Follow us: Twitter <https://www.twitter.com/LocalPurse> - Instagram
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On Sun, Oct 16, 2022 at 8:56 PM Ekaansh Arora ***@***.***> wrote:
I tried installing the latest version of the plugin to a fresh new
wordpress project and it works fine for me, I wasn't able to reproduce the
bug you've described. I'd suggest trying an earlier version or doing a
fresh install to see if that fixes the issue.
If you're still facing issues please share your support ticket number at
***@***.*** I will try and escalate.
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